Return

Step 1

Make sure you return the item in its original packaging and in undamaged condition. Please seal the package with clear tape and do not use duct tape.

                                                    

Step 2

Write your address on a piece of paper as the return address and also include our address as the delivery address. If you are returning a package, it is essential that we can identify who the package came from. If this does not happen, there is a risk that your package will be lost by the delivery service, or that we will not be able to accept the package.

 

Step 3

Register your return with us via the e-mail on info@Brugan.uk. We'd love to hear the reason why you want to return your item. As soon as you make use of your right of return and we receive your IBAN details, your money will be refunded within 10 days.

Please note! It is important that we receive proof from you that the item has been returned to us. This proof can consist of proof of shipment from the parcel service or a confirmation email from a carrier.

 

Step 4

Send the package via parcel service, as these are the cheapest return options. The costs for shipping or collection are for your own account. We ask for your understanding.

Please note! If the goods arrive at us and they are damaged, uncared for or not in accordance with our conditions, we reserve the right not to accept the goods. In that case, you are not entitled to a return.

If you have a complaint, we always ask you to send photos. In this way, we can work with you to see how we can solve the problem to your satisfaction.